Vunique’s mission: “Provide service they expect with the accommodations they desire.”

Vunique Vacations is the hospitality division of CASTO. Since 2016, we have been curating vacation experiences in the Florida region. What began as a love of the area and the building of our own family homes expanded into a company that designs with the traveler in mind and offers exceptional vacation rentals with service as distinctive as the homes themselves. But we felt we could do even better.

This realization came through our own experience as travelers. We noticed what we felt was missing in our own vacation stays. We also noticed that today’s traveler was more discerning. They were seeking the extraordinary and the memorable not only in their destinations but in the places they stayed. Perhaps it was during the Pandemic when our surroundings became our universe.

And, so, we asked: Why shouldn’t the place you stay be as magical as the destination? Why shouldn’t the place you stay have everything you could possibly need or want? Why shouldn’t it be as comfortable and as accommodating for your pet as it is for your family? Why shouldn’t you have the space to prepare a gourmet meal and invite all of your closest family and friends to enjoy it? Why should you ever have to compromise?

Beginning with these questions, we sought to identify ways we could improve the amenities, expand the possibilities, and elevate the outstanding vacation rental experiences we were already offering our guests.

Vunique Vacations is the culmination of these ideas. Featuring beautiful custom design, large bedrooms, expansive kitchens, a dining seat for every guest, an outdoor oasis with every home, and stunning views, you could say that every Vunique Vacations home is truly a breathtaking experience…..for those seeking to take a breath.

While our primary goal for Vunique Vacations is to provide the highest level of experience because we would want it that way ourselves, we also know a relentless pursuit of excellence is how we will beat the competition. Providing unparalleled service, being exceptionally responsive, anticipating your every need, and acting as your personal host, while still giving you the privacy you seek…is how we will endure and increase the reach of Vunique Vacations as a notable vacation brand. We deliver these standards while simultaneously creating a name that is synonymous with where the most discerning travelers choose to stay in Florida and beyond.

Vunique Vacations is Seeking:

Vacation Rental Property Manager

Technical Abilities

• Full knowledge and understanding of all Vunique Vacation’s software, policies and procedures, and terms and conditions
• Proficiencies in Microsoft Outlook, Office, Teams
• High level knowledge in Breezeway, RueBaRue, Google Voice, Point Central and Minut

On Site Operations at Our Homes

• Full knowledge and understanding of all Vunique Vacation’s properties
• Inspect all homes before and after each guest for damages, losses, and urgent inventory needs
• Meet and greet all guests upon arrival providing them with a tour of the home, review of home features, and a walkthrough of the guestbook.
• Identify any damages or deficiencies and work with Vunique Vacations cleaning teams to ensure all products are up to our cleanliness standards. Correcting this through Vunique Vacation’s work order system and monitoring until completion
• Maintain property by investigating and resolving guest complaints and requests, enforcing rules of occupancy, pet policies, guest damages, etc.
• Coordinate departure, mid-stay and touch up cleans with housekeeping teams
• Work with Vunique Vacations maintenance team on scheduled projects, preventative maintenance, and special projects.
• Performing monthly inventory checks at the homes to maintain property supply levels
• Assist in monthly audits of the homes to identify décor and refresh needs
• Storm Prep-in the event of a storm, work together with Vunique Vacations maintenance team to ensure the homes are prepared and secure
• Assist in the cleaning process on cleans with deficiencies that take less than 30 minutes to resolve
• Assist in the overall cleaning process on days where the cleaning team is running behind or short staffed.
• Assist Executive Housekeeper with linen bin replenishment to maintain PAR levels and linen replacements on site
• Ensure all owners closets and back of house spaces at the homes are tidy and organized
• Track and follow up with Breezeway comments from cleaning companies to ensure all outstanding issues are resolved prior to guest arrival
• Facilitate photo shoot prep and assist in staging and coordinating shots with marketing/ photography teams
• Remain on site for the duration of photoshoots
• Communicate issues with cleaning companies directly to Executive Housekeeper to ensure resolution occurs in a timely manner

Guest Relations

• Respond to inquiries for incoming and in-house guests in a timely manner – emails, text messages, phone calls, etc.
• Meeting guests upon check-in at our home(s) – providing guests with knowledge of the home’s operations and amenities
• Providing guests with your full expertise of local events, recommendations, and area amenities
• Handling customer service requests and resolving guest issues by developing interpersonal relationships and creating an outstanding guest experience
• Coordinate any early arrivals & late departures with guests, maintenance, cleaning team & other property managers
• Communicate pre-arrival and mid-stay information to each guest
• Ensure Smart Technology and Security features at every home are operational prior to every guest arrival
• Work with Vunique Vacation’s Revenue Management team to provide guest feedback and improve our homes, our service, and our company
• Assist in management and coordination of on site events
• Accomplish organizational goals by accepting ownership of tasks
• Represent our Brand in a positive way
• Work as a team – work together with all Property Managers and Vunique Vacations team to accomplish our company objectives

Additional Notes

• PMs will be assigned 6 homes to start. The homes will be assigned on a yearly basis and the PM will be audited and bonused based off the overall performance of the home. This allows PMs success to be measured by actual data and to be rewarded with a bonus that speaks to their hard work and attention to detail
• The potential to manage additional homes will be available once the 6 homes are mastered

Job Type: Full-time

Pay: $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Holidays
• On call
• Weekends as needed

Supplemental pay types:

• Bonus opportunities

Application Question(s):

• Are you willing to submit to a drug test?

Ability to Relocate:

• Siesta Key, FL: Relocate before starting work (Required)

Work Location: In person